Front and Rear Basket Rack for Vitilan U3 and U7 E-bikes

Delivery within Germany typically takes 4–10 business days (including 1–2 days for order processing and weekend delivery). Delivery to other European countries may take 5–12 business days. Please see our Shipping Policy for details.

Yes, once shipped, you will receive a tracking number via email so you can monitor your shipment online.

You can also check your email for your order number and track your shipment in-store: https://www.oolactive.com/apps/track-order

Or you can track your shipment online:

https://portal.suus.com/visibility
https://www.17track.net/en

We offer free delivery for e-bikes, e-scooters, and similar products in most European and UK countries. Some remote areas may incur additional charges, and our customer service will contact you after placing your order.

Absolutely. You must contact us within 14 days of receiving the product and request a return, which we will review. For details on return procedures, please visit: Returns & Refunds.

If the return is due to a quality issue or wrong item, we will cover the cost. For personal reasons, the return shipping is borne by the customer. More info

Refunds are processed within 1-2 business days of receiving the returned item. Refund processing time depends on your payment method. Credit card processing typically takes 7-14 business days.
If you haven't received your refund within 16 business days, please contact us at support@oolactive.com