1. HOW LONG DOES SHIPPING TAKE?
Products shipped via free shipping service are normally delivered within 7-25 business days after placing the order. You have the options to choose faster shipping if you pay additional cost.
Shipping time estimates are as follows:
Tracking information will begin delivering upon dispatch of your order. You will receive your tracking number via the email you place your order through. Please check your junk/spam folder in case you’re unable to find your dispatch email.Note: Due to COVID-19, the shipping time can take longer than the expected date.
We are not liable for any losses incurred during any Natural disasters (inclusive of, but not limited to Floods, Fires, Tornados), Terrorist attacks or Threats of Terrorism, Customs service strikes/ Postal Service Strikes, Civil Conflict, Riots, Invasions or Occupancy, Extreme Weather Conditions, or Failure of telecommunication Networks.
Orders shipped to Puerto Rico, the Virgin Islands, Hawaii, Guam, and Alaska cannot be delivered via express.
2. SHIPPING FEE
We currently offer free shipping to orders over $79. For orders within $79, we will charge $7.99 for shipping.
Customers need to cover the resend shipping cost if parcels are returned by insufficient/wrong address and contact information.
3. DO YOU SHIP TO APO/FPO/DPO ADDRESS?
Yes. We can ship to an APO/FPO/DPO address, however, transit times can take up to 45 business days. Customers may need to go to the local courier to pick up parcels for APO/FPO/DPO address orders.
4. COUNTRIES AND AREAS WE CURRENTLY DO NOT SHIP TO
Due to COVID-19, shipments to the below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.
BOLIVIA, CAMEROON, CARIBBEAN, CURACAO, BAUMHOLDER, GUATEMALA, GUERNSEY, GUINEA-BISSAU, ISLE OF MAN, JERSEY, MONTENEGRO, NIUE, AMERICAN SAMOA ISLANDS, SAO TOME, AND PRINCIPE, SAINT MARTIN, SOLOMON ISLANDS, SOMALIA, SOUTH SUDAN, LIBYA, SYRIA, TOKELAU, TRISTAN DA CUNHA, YEMEN ARAB REPUBLIC, SAIPAN, SAINT-PIERRE, AND MIQUELON
COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfillment teams continue to send products daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.
5. CAN I CHANGE THE DELIVERY ADDRESS OF MY PACKAGE AFTER IT HAS BEEN SHIPPED OUT?
Unfortunately, we cannot change the shipment once the product is en route.
6. I ORDERED MORE THAN ONE ITEM. WILL THEY ALL BE DELIVERED AT THE SAME TIME?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
7. WHERE IS THE COMPANY OOLACTIVE？
Our information: Hong Kong Ace Ecommerce Co., Limited, 38 Pitt Street, Yau Ma Tei, Kowloon, Hong Kong (NOT FOR RETURN)