Refund policy

OOLACTIVE offers a 30-day money back guarantee for goods purchased directly from oolactive.com. We are confident that you will love your new OOLACTIVE product. However, if you are unsatisfied for any reason, simply let us know within 30 days. Once we receive the product and confirm the validity, we will refund the full purchase price.

To return an item, please contact us via email support@oolactive.com during our normal business hours.

In order to return your product under the 30-day return policy, please check that:
You have purchased the product directly from oolactive.com. You contact OOLACTIVE and begin the return process within 30 days from the original shipment date. The product is returned in the original packaging, with all materials included, in new or as-new condition, and be accompanied with a return authorization number.


Late or missing refunds

If you haven't received a refund yet, first check your bank account again. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 business days for a credit to appear on your credit card statement.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at support@oolactive.com.


Return & Refund Conditions

Please carefully read conditions below. If conditions are not met, OOLACTIVE reserves the right to refuse the exchange or refund. Please note that OOLACTIVE does not permit the return of or offer refunds for the following products:
Product that is custom configured or branded to your specifications.
Product purchased from a 3rd party retail partner.


How to make a return or exchange

  • Send us an email at support@oolactive.com with your order number, name, and if you want to exchange or get a refund on your product.
  • Put the item(s) back in their original packaging.
  • Please choose your logistics company at your own cost and mail the package. Wait for your refund or for your new piece of kit.
  • Refunds can take up to 10 days after we've received your item.